Shipping & Refund Policy
Due to the nature of our products and current COVID-19 crisis, we are not accepting returns or exchanges at this time. However, if you have received a wrong/damaged product, please contact us on firstname.lastname@example.org and we will be happy to assist you.
Please note -
Item/Items, if returned, must be brand new and in original condition & packaging (with original boxes, cards, etc.)
Tales of Life Candle Co will not be responsible for any packages that are stolen, lost or returned to us. Buyer is also responsible for the Return to Sender fee incurred in case of items returned to us.
For items arrived damaged, please provide us the order number and photograph of the damaged item and packaging.
Incorrect or damaged item/items delivered must be reported within 3 days and returned to us within 15 days of the delivery date
No return drop-off
Expedited shipping and handling fees are non-refundable
Items on sale or clearance are non-refundable
For US orders, if the package is rejected by the buyer because of duties and taxes, the buyer will be responsible for the shipping and return postage to receive a refund. Please note a refund will not be provided if the buyer chooses to refuse and abandon the order.
We try to prepare and ship orders within 2-3 business days. For domestic shipping, it usually takes 5-9 business days depending on location. You will receive an email confirmation with a tracking number once your candles have been shipped. If you have selected local pick-up, you will receive a notification when your order is ready for pick-up.
For US shipping, please allow at least 10 -12 business days for delivery. Please note the actual delivery times may vary depending on your location and time taken for customs processing and clearance. We are not responsible for the duties and custom charges incurred on your package. The total amount of payment does not include any duties and custom charges to clear your customs. It is the buyer's responsibility to understand the fees and charges from your customs.
We offer the option of local pick-up from Burnaby, British Columbia. This option is available at the below mentioned days/times -
Tuesday - 10 am - 12 pm, 2 pm - 5 pm
Friday - 10 am - 12 pm, 2 pm - 5 pm